Customer Service Representative II

Customer Service Representative II

Overview of Position
The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.

What will be my duties and responsibilities in this job?

• Answer incoming calls in a manner consistent with department protocol.
• Be available for support calls at the expected times unless previously arranged with management.
• Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude.
• Provide the most current and correct information to customers.
• Organize personal resources for easy access and future reference.
• Complete any assigned tasks in a thorough and detail-oriented manner.
• Escalate customer-level issues in a manner consistent with department protocol.
• Additional responsibilities may be assigned
• Primary Shift Needs: 11:00am – 8:00pm EDT daily. Other shifts as needed.

What are the requirements needed for this position?

• High School Diploma or equivalent
• Strong oral and written communication skills
• Proficient with the Microsoft Office Suite
• Ability to function independently as well as in a group
• Ability to navigate through multiple computer applications simultaneously
• Ability to comprehend complex concepts
• Ability to communicate empathy and understanding through both tone and manner
• Ability to adhere to a schedule

What other skills/experience would be helpful to have?

• Previous call center experience
• Certified Pharmacy Technician
• Experience in Pharmacy
• Pharmacy Benefits Manager/Management Services Experience
• Bilingual (Spanish) language
• Open to working a weekend day
• Strong Organizational Skills

What are the working conditions and physical requirements of this job?
This position involves sitting at a computer terminal for long periods. The noise level in the work environment is usually moderate. This position involves interoffice communication via print, email, and telephone.

How much should I expect to travel?

None

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.