Customer Service Representative I

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This is a job class to be used temporarily in order to facilitate bringing an associate from an acquired institution onto the BB&T system in a timely manner. Once a formal job class is created or identified, associates should be moved into the established job that accurately reflects duties and responsibilities being performed.

Job Responsibilities & Essential Skills:

Primarily through inbound and outbound phone calls, provides support and information to customers and agencies regarding their policies, explains policy coverage, initiates policy endorsement changes, answers billing and rate related questions, establishes first notice of loss (FNOL) claims, and responds to related queries.

Communicates effectively with customers, agents, and mortgagees through both verbal and written communication.

Processes policy payments, cancellations, rejected payments and nonsufficient fund items, ACH sweep payments, refunds and write-offs, and verifies the accuracy of same.

Assists with testing and communicates findings as the Company deploys new products and/or system changes.

Completes special projects as required, from the point of concept to post-deployment monitoring and measuring, and performs other duties as may be assigned. Supports workload surges as needed.

Education & Experience:

Minimum 1-2 years customer service background required

High-volume call center experience preferred

Insurance industry background preferred.

High school diploma or general education degree (GED) equivalent.

Bilingual with the ability to translate documents and verbal messages from English to Spanish (and vice versa), preferred

CRC is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

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