Customer Service Rep

GHX, a SunSource company is the leader in providing solutions to static sealing (gaskets) and fluid transfer (hoses) with top quality fabrication, capabilities and programs tailored to help out customers in reducing downtime and increasing throughput. With 44 locations across North America, we inventory a wide range of gasket materials, hoses, fittings, textiles, and expansion joints. GHX is able to cover a broad spectrum of applications for the industries we serve.

We are looking for an energetic and ambitious Customer Service Representative

GENERAL DESCRIPTION

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

WORK EXPERIENCE REQUIREMENTS

• 5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of industrial hose and gasket industry preferred

POSITION REQUIREMENTS

• Sell industrial hose and gasket products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries

EDUCATION REQUIREMENTS

• High school diploma or equivalent
• Some college is preferred

SunSource’s history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives.

So if you are a self-motivated individual and effective in achieving customer service success through your professional accomplishments then we want to hear from you!

We are an Equal Employment Opportunity Employer M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

WE PARTICIPATE IN E-VERIFY PROGRAM
www.ghxinc.com
www.sun-source.com