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Customer Service Rep Job In YALE APPLIANCE INC At Stoughton, MA
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Customer Service Rep

  • Full-Time
  • Stoughton, MA
  • YALE APPLIANCE INC
  • Posted 3 years ago – Accepting applications
Job Description

Job Description

Yale Appliance is a leading retailer in Massachusetts and has been named one of the best places to work by the Boston Business Journal and the Boston Globe, as well as being named Best of Boston over 13 times. We are currently seeking an experienced individual with excellent over the phone communication skills to assist in enhancing our customer service experience in our Stoughton Operations Center.

We offer an exciting work prospect in a growing & forward-thinking company, with opportunity for advancement. Full benefits package offered (see below.)

Our Operations Center is located conveniently off Route 24 near restaurant and shops. Our newly renovated office space includes a modern and updated break/lunch room and top-notch training program.

A background in the consumer electronics and/or small appliance product field is a plus.

Ideal candidate will have a minimum of 3-5 year’s over the phone customer service experience in a high volume environment with a focus on situation resolution, customer relationship building. You must have a pleasant demeanor and professional image and the ability to excel in a team environment.

Duties/Responsibilities:

  • Resolution of customer issues regarding appliance & service
  • Scheduling for delivery, technical and installation teams
  • Inbound & outbound calls and emails responding to technical and sales inquiries

Required Skills/Abilities:

  • Post secondary education a plus
  • Self-motivated and with ability to multi-task in a team atmosphere
  • PC literate in Microsoft Office applications Excel and Outlook
  • English communication skills (verbal & written)
  • Listening, analytical and reasoning skills
  • Empathy, diplomacy and de-escalation skills
  • Organizational and follow-up skills
  • Pleasant demeanor and professional image

Benefits Include:

  • Health, Vision and Dental Insurance
  • 401 k w/matching
  • Profit Sharing
  • Annual Reviews
  • Quarterly Bonus eligibility
  • Paid Vacation
  • Paid Sick Time
  • Outside Patio for breaks
  • Convenient location
  • Ability to work from home up to 2 days per week (after training)

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