Customer Service Rep

**Generous Sign-On Bonus Offered to Eligible New Hires**

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• partner with physicians and other health care providers to facilitate the ongoing medical care of their patients
• make a difference in the growth of an organization and the quality of care they offer their patients
• work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

• Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
• Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Preparing and analyzing the billing and setup paperwork for patient services
• Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommending potential products or services to management by collecting patient information and analyzing customer needs
• Actively participating in the training of new customer service and sales personnel

#CSR

• High school diploma or GED required
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Problem solving skills
• Documentation skills
• Listening skills
• Adept at resolving conflict
• Ability to analyze information
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.