Customer Service Rep I

DEPARTMENT: UTILITY CUSTOMER SERVICES
STARTING SALARY: $15.87 PER HOUR

Do you have a passion for Customer Service? Are you a team player, innovative and a good communicator? If you answered yes, the City of Edmond is the company to begin your career!
WHO WE ARE: Our goal is to provide high-quality, personal service. The Utility Customer Service department responds to questions and concerns regarding services provided for electric, water, sewer, solid waste collection and drainage.

THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: Our Customer Service Representatives provide exceptional customers service to our Utilities Customers. Office hours for this department are Monday through Thursday 7:30am to 5:30pm and Friday 7:30am to 11:30am. Our current contact with customers is 100% on the phones with COVID-19 protocols in place.
DUTIES

• Provide customers with information, answers to questions and resolve concerns using both verbal and written process on procedures, account balances, billing process, and account audits.
• Operation of computers using multiple computer programs, email, calculators and multi-line phone systems.
• Handle a high volume of customers daily.
• Collect & process payments over the counter, by telephone, or received by mail.
• Balance cashier drawer receipts at the end of the business day to ensure and verify accuracy of payments received.
• Prepare and generate requests for new service, ending service transferring of services and Solid Waste requests.
• Update accounts with changes, completing appropriate paperwork and forms.
• Clerical duties such as filing, scanning documents, typing, faxing, calculating, use of Word and Excel.

QUALIFICATIONS

• High school diploma or GED equivalent.
• General office/clerical experience with a high degree of public contact.
• Prefer call center experience.
• Able to provide a high level of professionalism & trustworthy service to our customers.
• Accuracy & accountability in the receipt & accounting of money.
• Knowledge & skills in Windows, Word & Excel and ability to learn and navigate new software quickly.
• Proficient in the use of a 10-key calculator.
• Customer service skills, excellent speaking & listening skills & proper public & telephone etiquette.
• Able to make mathematical computations accurately & with reasonable speed.
• Required to pass a computer skills test for knowledge of Word, Excel and Data Entry.

APPLICATIONS WILL BE ACCEPTED UNTIL WEDNESDAY, FEBRUARY 10TH 5:30 P.M.

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.