Customer Service Logistics Coordinator

Hellmann Worldwide Logistics is looking for experienced Customer Service Logistics Coordinator professionals to join our Contract Logistics team. Hellmann is a leading global logistics company focused on providing quality freight service and innovative logistics solutions.

About Hellmann:

Since 1871 Hellmann has been a leader in full-service logistics around the globe. Four generations later, Hellmann is still a family owned company with deep-seated F.A.M.I.L.Y. values that drive our corporate philosophy and stands as the highest maxim of our entrepreneurial spirit. Our guiding principle of sustainability based on the three pillars of economy, ecology and social matters plays a central role in how we lead and take responsibility for our employees, customers, partners and the environment. At Hellmann, bigger is not better, Better is Better.

Why work at Hellmann?

• Excellent opportunities for career growth
• Competitive wage with eligibility for an annual profit sharing/employee incentive program
• Industry leading and affordable benefits package
• Generous paid time off benefits
• Great culture with strong family values and a collaborative work environment

What we are looking for:

• A passion for delivering quality customer service and operational expertise
• Ability to prioritize and organize workload to meet and exceed KPIs
• Excellent communication skills

Job Responsibilities include:

• Ensures agreed scope of work services are performed when requested by customer which include monitoring customer calls and emails, questions, etc, communicating internally with work instructions, scheduling inbound and outbound carrier appointments.
• Ensures HWL operations meet customer quality goals including EDI and other data exchange, communication, value added activities, and other HWL products as required.
• Prepare invoices for both customers and internal departments timely and accurately; ensuring the use of agreed upon rates
• Transfer internal requests into work orders for the warehouse floor staff
• Escalates requests to product leadership for customers’ non-standard services and/or pricing.
• Takes ownership of and professionally manages customer escalations
• Identifies and escalates bad debt concerns or forecasted claims for assigned customers.
• Educates and manages assigned customers on HWL claims process
• Maintains customer contract binder that includes all agreement and amendment copies, SOPs, Scope of Work, Schedule of Charges and customer contact details.
• Informs or engages executive sponsors when significant risks are identified with customers
• Provide timely and accurate analytics and analysis to customers as agreed
• Assist mgmt. team performing various operational reporting activities
• Assist in the quality / inventory NCR process as needed
• Assist in managing order flow to the warehouse staff and prioritize shipments accordingly in WMS
• Manages open order and receipt reports for assigned customer(s) to ensure compliance with agreed scope of work.
• Assigns operational tasks via the warehouse management system, especially those service requests from customers such as cycle counts
• Uses warehouse management system for setup and printing of items such as shipping documents and labels
• Enter data into system reflecting movement into, out of, and within warehouse
• Reconcile all receipts and issues over, short and damage reports when necessary
• Notifies supervisor of any customer requests for out of scope tasks
• Participates in corrective actions to mitigate the likelihood of revenue or profit loss
• Performs other duties as assigned.

Qualifications

• Associate’s degree (A.A.) from a two-year college or technical school or equivalent work experience, or equivalent work experience, or equivalent combination of education and work experience will be considered in lieu of educational requirement
• Two to three years’ experience in a contract logistics/warehouse inventory role required
• Two to three years’ experience in Customer Service preferred both in person and on the phone
• Knowledge of dealing with and scheduling LTL carriers required with import and export experience preferred
• Experience with billing functions strongly preferred
• Completion of any industry related course is an asset

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties or requirements. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. Hellmann is an equal opportunity employer. Hellmann does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identify or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• REQUIRED: What is your salary expectation?

Education:

• Associate (Preferred)

Experience:

• contract logistics/warehouse inventory: 2 years (Preferred)

Work Location: One location