Customer Service Data Analyst (East Chicago, IN)

About Linde

Linde is a leading global industrial gases and engineering company with 2019 sales of $28 billion (€25 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

The Customer Service - Data Analyst is a key position working closely with the Customer Service Team on number of important functions. The data analyst works closely with the project planner and facilitates key functions such as securing assets for upcoming installations and moving assets to correct status upon installation and removal completion. In addition, the data analyst performs important financial functions such PO creation, verification of all incoming charges and moving project costs to either capitalization or ‘bill to customer’ status. Finally, the data analyst is responsible for verifying sales entries for new projects, creating work orders and facilitating site surveys and creating project files for project management review.

Day to Day Responsibilities include but are not limited to:

• Review of project sales database and creation of site survey work orders
• Create project files for project managers to review and facilitate site surveys upon design completion
• Work with project planner to secure assets for projects and move assets across projects based on project priority
• Work with other service centers to swap asset inventory as needed
• Assign correct status to capital inventory upon completion of installation or removal
• Create POs for external contractors and follow up on incoming charges
• Verify all project charges such as labor, cranes, freight, materials, travel etc. and move project to correct bill or capitalize status once all charges are in
• Review project file for completion and organize project files once signed by superintendent.
• Review completeness of paperwork
• Accurately and timely, enter project management dates in sales database

Actual day to day responsibilities may vary and evolve based on project work load and individual performance.

Computer skills include: Oracle - JDE, Field Centrix, D365, MS Office.

Individuals should possess the following qualities:

• Self Starter
• Enthusiasm
• Planning & Project Management
• Time management
• Customer Focus
• Professional and Technical Excellence
• Excellent Communication Skills
• Safety, Health, Environmental Affairs
• Teamwork
• Problem Solving Abilities
• Leadership
• Delegation and Managing Work Flow
• Managing Change

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Qualifications:
Associate Degree or 2+ years of experience in lieu of degree
Oracle JDE Experience Preferred.