Customer Service & Custom Projects Coordinator

Essential Functions:

• Accurately inputs and notates all Customer Service repairs information into Moraware program for the Stone & Tile departments

• Updates Outlook Calendar daily with the tasks/requests achieved
• Organizes, schedules & ensures all materials are available for Customer Service requests for repairs for the Stone & Tile departments
• Guides and instructs installers with Customer Service repairs as needed
• Communicates with the Customer Service Manager constantly to ensure department is running smoothly

• Follows up on all open tickets until all are billed and collected

• Responsible for the upkeeping, maintenance, and inventory of samples
• Codes samples with proper variation numbers
• Requests new samples from Fabrication Shop as needed
• Helps gather samples for granite submittals for all projects
• Prepares samples with proper labeling with customer and project information
• Ships out samples to customer in a timely manner
• Takes pictures of samples submitted and forwards them to Estimating department to be properly saved
• Requests and sends out custom project proposals for approval
• Schedules field measurement with Engineering department
• Requests material purchase for custom jobs
• Sets up job in Moraware; creates work orders and activities
• Ensures each custom job has been billed by the Accounting department