Customer Service Coordinator

Expected Salary

$20-23 per hour plus benefits and available bonus

Job Description

Persevus is working with a client in the building materials industry that is looking to hire a Customer Service Coordinator for the Denver, Colorado area.

In this role, customers will contact you via phone, email, or occasionally walk-in and it will be your duty to understand what problem they are experiencing and how to fix it, then generate a quote for the necessary parts and labor, and get them scheduled.

This is a full-time position 40 hours per week.

Responsibilities

• Resolve customer technical issues by obtaining information, identifying the problem and providing technical assistance.

• Provide information about the products and services.

• Document and update customer records based on interactions within the client systems.

• Continually develop and maintain a knowledge base of the evolving products and services.

You will be successful in this job if you:

• Adapt in order to work effectively in ambiguous or changing situations

• Work in a conscientious, consistent and thorough manner

• Stay energized, productive and focused in the face of challenges

• Analyze information to understand issues, identify options and make sound decisions

• Provide service excellence to internal and external clients

• Use software and information technology to accomplish your work.

This is a direct placement through Persevus, and as our client’s employee you’ll receive:

• Available 401(k)

• Paid-time-off package

• Quality company vehicle and fuel

• High-quality tools, uniforms, and travel gear

• Generous success bonuses

• Comprehensive and competitive benefits package