Customer Service Clerk

Become A Customer Service Clerk @ Uncle G’s!

The Customer Service Clerk assists customers by answering customer questions at our service desk and making helpful suggestions about other products and services in our store!

Customer service clerk duties:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product has issues
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes

Customer service clerk requirements:

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent; any college a plus!

Customer service clerk skills & proficiencies:

• Customer Service Skills
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Salary Commensurate with experience!

Uncle Giuseppe’s offers:
Medical
Dental
Vision
Supplemental Benefits, including: Life Insurance, AD&D, Critical Illness, Pet Insurance and more
Vacation, Personal, and Sick Time
Generous Employee Discounts on Lunch & Shopping
Travel, Clothing, Entertainment, and Other Discounts
401K

Note: Benefits vary depending on FT/PT Status

Uncle Giuseppe’s Marketplace Uncle

Giuseppe’s Marketplace attracts those who are passionate and pride themselves in top quality food and excellent customer service. Our company is based on values and family traditions and we are proud to serve families for almost two decades. The Uncle Giuseppe’s Team, which consists of over 1000 team members, exemplifies these core values and bring passion into the workforce each day.

We strive to make each of our customer’s shopping experience a pleasant and unique one. Joining our team is not only about joining a company, but rather becoming part of Uncle Giuseppe’s Family where we believe that all families deserve nothing but the very best. Our company supports Team Member growth and a satisfying workplace. We believe in a balance between work and personal time. We are committed to our communities and providing our customers with the tastiest food that’s made with traditional old-fashioned Italian recipes, and using the highest quality ingredients available.

If you are passionate about quality products and high levels of customer care, and want to grow your career, we invite you to complete our application process and look forward to discussing your interest and future at Uncle Giuseppe’s Marketplace.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location:

• One location

Work Remotely:

• No

Work Location: One location