Customer Service Associate

Legend Senior Living is proud to be recognized as a Certified Great Places to Work!

Legend of Lancaster is proud to be part of the Legend Senior Living family and we are Hiring! A career with us means quality training, plenty of growth and development opportunities and a team that feels like family.

Legend Senior Living is looking for an organized, detail-oriented and self-motivated individual to join the team as a Customer Service Associate. This role would provide a wide variety of administrative support to enrich the lives of our residents and our associates.

Successful Customer Service Associates possess the ability to multi-task while maintaining accuracy.

Responsibilities would include but not be limited to:

• Greeting/assisting visitors at the front desk and routing incoming phone calls

• Various recruiting responsibilities such as: forwarding applications, scheduling interviews, running background checks and drug screens, entering new associates and their paperwork into an online HR management system, maintaining employee files

• Various accounts payable & accounts receivable responsibilities, such as:Entering transactions into an expense tracking report, submitting invoices/checks, collecting/depositing rent payments

• Assisting department heads with training by: printing training forms, submitting and documenting completed trainings, running reports of overdue trainings

• Assist the Residence Director in submitting various employee-related forms, such as: Legend of Honor, meeting minutes, associate injuries, garnishments, employment verifications, etc.

• Managing an online timekeeping system by: entering new associates, correcting punches, documenting absences

• Other administrative support as assigned by the Residence Director

  
  

Requirements

The Customer Service Associate we select must have working knowledge in Microsoft Office and Outlook software.

Benefits

• Standard insurance: Health, dental, vision

• 401(k) program—Includes employer matching

• Voluntary insurance—Supplemental life, short-term disability, critical illness, accident

• Paid time off—Accrues every pay period and may be used starting at 90 days of employment
• Performance appraisals—Reviews and potential raises based on tenure and performance

• Holiday pay—For associates working New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas

• Continuing education—Provides continuing education courses for associates with a license or certificate that require ongoing learning, and upon completion, provide certificates and a transcript

• Legend of Honor—Employee appreciation program that includes a bonus, with the potential of additional bonuses

• Move-in bonuses—For assisting with resident move-ins

• Scholarship program—Monetary reimbursement for associates attending college or certification programs

• Life events—Sends gifts to associates who are experiencing an exciting or difficult time

• PTO share—Allows full time associates to donate some of their accrued PTO hours for the benefit of other associates who are experiencing a medical emergency

• Care program—Provides financial assistance to qualified associates during times of crisis

  
  

To learn more about this outstanding opportunity, apply today!

Legend Senior Living is a drug free workplace and we do require pre-employment drug screening for any and all individuals, as well as random drug screening for current associates. This position may require the associate to work evenings and weekends as needed.