Customer Service Associate

Job Purpose: Under the general direction of the Director of Customer Service, maintains stacks and positively assists patrons with inquiries and daily use of the library.

Reports to: Director of Customer Service

Responsibility

Sort, organize and re-shelve materials in their appropriate areas throughout the library

Straighten and shift materials on the shelves

Read assigned shelves, send items in poor condition to relevant area

Performs customer service duties; check materials in and out, issue library cards, answer questions, assist with self-checkout, shelve and process holds and other items when necessary send notices, call patrons

Empty the book drop on a regular basis as assigned; check in the items emptied from the book drop

Collects and processes hold list and marks items appropriately

Perform reader’s advisory

Separate, sort and deliver daily mail as assigned

Help maintain the overall neatness of the Library (i.e., toys, trash on tables, stray books)

Assist patrons with the Library catalog, public computers, Internet, databases and Microsoft applications and locating materials as necessary

Perform other related duties as assigned

Provides excellent customer service and strive to end each interaction with patron in a positive manner

Assist with setups in the library as needed

Perform ILL duties as assigned

Collect fines and manage cash register; count money

Process transit bins both incoming and outgoing to other libraries.

Select and maintain displays/themes for assigned endcaps.

Take minutes at meetings as assigned.

Dust shelves as needed.

Provide Quick Reference

Regular attendance as scheduled and performing tasks as assigned are essential job

functions.

Qualification

• Library experience preferred

• Strong customer service skills; must be able to deal with the public in gracious and professional manner

• Good knowledge of modern office practices and procedures

• Knowledge of business English, spelling and arithmetic, and ability to alphabetize.

• Ability to establish and maintain effective working relationships with other employees and patrons6

• Minimum of 16 years of age.

• Basic knowledge of Windows based computer and internet searching applications.

• Good communication skills and pleasant demeanor in person and on the telephone

• Must be able to work in a public service area that is busy, sometimes noisy and with frequent interruptions.

• Must be able to stand for long periods of time. Must be able to retrieve library materials from stacks or shelving carts for patrons quickly and easily. Must be able to lift heavy books and push a full book cart.

• Must be able to lift a minimum of 30 pounds.

• Be willing to work with and around people of all ages.

• Be willing to acquire knowledge of new technology available in the library and the ability to translate that knowledge to patrons and fellow staff members.

• Ability to work independently.

Hours of Position:

Position A: Mondays, Wednesdays, and Thursdays 8:30am-5pm, Alternate Saturdays 8:30am-5:15pm, Alternate Sundays 11am-5:15pm

Position B: Mondays and Tuesdays 8:30am-5pm, Fridays 8:30am-5:15pm, Alternate Saturdays 8:30am-5:15pm, Alternate Sundays 11am-5:15pm