Customer Service Administrator/Service Warranty Administrator

Customer Service Administrator/Service Warranty Administrator
Juneau Ave, WI
12+ months

This position is an entry level Warranty Administrator role. This position will require interaction with our dealer network, technical service team and other company stakeholders. Dealer interaction is primarily via phone, requiring effective verbal communication skills and proper phone etiquette. Experience in AS400 system is a plus and understanding of auto/motorcycle manufacturer warranty is a benefit.
Responsibilities include:

• Reviewing Electronic inquiries from our dealer network
• Timely and accurate processing recall entries
• Processing Credit Inquiries
• Direct follow up with our dealer network
• Assist in accurate processing of warranty claims as needed
• Assists with any clerical needs as directed by Warranty Lead

Skills preferred:

• Proficiency in Microsoft Office (Word, Excel)
• Good Oral and Written Communication Skills
• Ability to Multi-Task, involved in different aspects of the warranty department performing a variety of tasks.
• Good Organizational Skills

Job Posting Description Comments

Top 3 qualities:
Proficient with computers and MS Office
Ability to be self guided and quick learner
Someone that is personable and has great oral dialog skills.

Best experience to have:
Warranty processing is definitely a plus but admin work is also something we should look for

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Computer skills: 3 years (Preferred)
• Customer service: 5 years (Preferred)
• Administration: 3 years (Preferred)
• Warranty: 3 years (Preferred)
• warranty claims: 3 years (Preferred)
• dealer network: 2 years (Preferred)
• Microsoft Office: 4 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location