Customer Service Administrator

Renewal by Andersen is looking for an operations coordinator to join our operations team! We are the largest national start-to-finish window and patio door replacement company. We are a leader in the window industry and we are looking for the BEST to join and grow with our organization.

We are looking to add the right person to our dynamic and growing organization! The operations coordinator will process and assign job orders from post-sale and manage our technical measure calendar.

Please visit our career page at: www.renewmywindows.com/careers

What You’ll Be Doing:

• Filing energy rebates with local utilities companies
• Schedule all technical measure appointments
• Upload sales information into rForce and assign a project manager
• Work with our engineering partners, homeowners, and internal team to schedule site visits
• Support the Operations Department with other administrative tasks as assigned
• Occasionally order product and verify orders for accuracy by comparing issued purchase orders to customer acknowledgements
• Coordinate sales process with customers by specifying products, calculating pricing, processing purchase orders, handling warranty and freight claims, and processing punch items
• Work with internal team of salesperson, designers and installers by coordinating design specifications as determined by sales and design, coordinating installation and delivery of product between customer and installation team

What We’re Looking For:

• Team player
• Ability to prioritize tasks
• Proven problem-solving skills
• Strong mathematical ability
• Customer service
• Sales support
• Order processing
• Experience in the construction and / or facility management field preferred

· Ability to multi-task and prioritize among assignments with a strong adherence to deadlines

· Excellent verbal and written communication skills

· Must be organized, detail oriented and self-motivating

• Proficient in Microsoft Windows, Word, Excel, Power Point
• Must Pass a pre-employment background check and drug screen
• Positive attitude a must

Physical Demands

· Ability to lift up to 30 pounds

· Type, sit, stand, walk and use hands for extended amounts of time

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• Are you at least 18 years of age?

Experience:

• office and scheduling: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location