Customer Service Administrator

Towne Properties, a leader in the property management industry, is currently accepting applications for a full-time Customer Service Administrator for our Raleigh District Office. Our growing company has upcoming needs for customer service-oriented candidates looking to learn and grow in the exciting field of property management.

The role of the Customer Service Administrator will rely on your attention to detail and ability organize multiple tasks and projects at once. You’ll consistently use your unwavering dedication to customer service and outstanding communication skills.

This challenging opportunity includes:

• Acting as a primary point of contact for residents and homeowners in your assigned portfolio

• Assisting Association Manager(s) by providing administrative support such as drafting and typing correspondence, making copies, and filing

• Resolving customer service issues and providing continuous feedback to Association Manager

• Preparing newsletters, mass community mailings, and other clerical items

• Communicating regularly with Board members regarding project status and pending tasks

• Office schedule is Monday-Thursday 8:00am - 5:30pm and Friday 8:00am - 1:00pm

You offer the following minimum requirements:

• High School Diploma or equivalent

• Excellent customer service and communication skills

• Administrative experience, including the writing of reports and business correspondence

• Experience in a high volume, busy office with competing demands

• Valid driver’s license with reliable vehicle and auto insurance

• Drug and background check

Other helpful skills and competencies:

• Prior experience in property management

• Prior experience working with Yardi Voyager

• High energy and positive attitude

Why Towne Properties is a Great Place to Work®:

• Named a Best Place to Work in 2019 and 2020 by Glassdoor

• Named a Top Workplace in 2018, 2019, and 2020 by Energage

• Competitive pay (up to $19 hourly based on experience) plus full benefits

• Structured training program designed to help you excel in your career

• Unique opportunities for advancement and growth

• Family owned business established in 1961

Through strong performance and Towne University training, associates in this role are preparing to grow into other roles such as:

• Association Manager in Training

• Association Manager

• Leasing Professional