Customer Relations Representative (Remote)

Important Note For Candidates
Parcel Pending will not engage with you at any time via text messaging or ask you for any financial information, payment in advance for materials, etc.

After registering for the position through our Careers page, all candidates will be called or emailed directly. The interview process is a series of 2-3 phone and virtual interviews and once a decision is made, a formal offer is extended which requires a successful completion of a verification of employment, education, and background screening.

Position: Customer Relations Representative (Remote)

Date: 6.21.21

Location: US Based Remote

Reports To: Customer Relations Lead

Job Description Summary

Parcel Pending is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge

• As a Customer Relations Rep, you can be the driving force behind the world's most meaningful customer experiences. ????

Join now our EPIC culture that is committed to The Power Of You! We are looking for E*mpowered, Passionate, Inspirational and C*ommunity supporting team members!

As a Customer Relations Rep. you will be responsible for things like:

· Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team

· Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff

· Must have integrity with regard to time management, productivity, and team interactions

To be a successful Customer Relations Rep.:

· You must have high speed internet and a quiet place to work at home, free from distractions

· Be willing to work full-time, position requires working Sunday through Thursday or Tuesday through Saturday.

· Have 1+ years of previous customer service experience

What We Offer You:

• Company subsidized Medical, Dental, and Vision Insurance
• 401(k) Retirement Plans –Company Match Offered
• Life & Disability Insurance –Company Sponsored
• Paid Vacation, Sick Leave, & 11 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Veteran Programs
• Company Sponsored Diversity Groups

We come from diverse backgrounds, work in different countries, hold different positions, and think in different ways. But what binds us together as a community is our passion for our work and our desire to make meaningful connections for our customers.?

?We are looking forward to making a connection with YOU soon. ?

Be epic. Together./ Because connection matters.

Click HERE to learn more about Parcel Pending!

Quadient US

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Work Location:

• Fully Remote