Customer Project Manager

Customer Project Manager

Project Specific Experience:

• Ability to breakdown complex problems and address with relevant stakeholders

• Ability to understand how decisions impact the network ecosystem and customer business

• Ability to work in a dynamic & fast-paced environment with tight schedules

• Experience leveraging interpersonal skills to nfluence stakeholders (customer/Vendor/Cisco)

• Experience working with customer team & multiple vendors (contracted with customer).

• Identifying/manage/mitigate project risks, issues, and assumptions

• Experience Managing Escelations

• Building a team, leading and motivating them

• Managing the schedule & budget.

• Experience developing project plan and schedule for stakeholder management

• Experience monitoring and reporting progress at the project-level

• Experience monitoring and reporting progress at the program-level

• Experience leading Data Center upgrades through Operational Readyness

• Experience with complex telecom/mobility projects with multiple vendors

• Experience leading Projects following Agile, Kanban, SCRUM

Project Specific Skills:

• Excellent Communication skills

• Attention to detail and good organizational skills

• Customer facing experience

• Experience with running Agile projects

• Experience with Jira and reporting using Jira

• Experience with Kanban and reporting

• Experience with Sharepoint

• Preferred PMP and/or CSM certified

Competencies:

• Mobility Wireless Projects
• Transport (AAV & dark fiber)
• Cloud - AWS/ Azure

Language Requirements:

• English

Certifications:

• PMP Prefered
• CSM Prefered

Role Experience:

• Manage projects to deliver customer business outcomes for transactional and subscription projects

• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction

• Perform overall project-level planning and lead execution

• Provide vision, strategy and business objective alignment to lead end-to-end project implementation

• Responsible for project metric tracking, and managing project financials and profitability

• Identify opportunities for additional business and provide input to presales and renewal evaluation

• Identify risk, issues and develop risk response strategy

• Lead the execution of contract Change Management process

• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program

• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Mentor junior Project Management team members
• Participate in, or lead internal strategic or process improvement initiatives

Scope:

• Typically focused on 1-2 large, complex customer projects
• When required, acts as Service Transition Lead within the presale’s environment

Complexity:

• High-risk profile
• Multiple dependencies
• Multi-technology projects
• Global project delivery experience

Expertise:

• College/University degree or equivalent plus 10+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization

Job Types: Full-time, Contract

Pay: From $60.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer Project Manager: 10 years (Preferred)
• Infrastructure (ACI): 10 years (Preferred)
• Routing & switching (Cisco/Juniper): 10 years (Preferred)
• Mobility Wireless: 10 years (Preferred)
• Cloud/AWS: 5 years (Preferred)
• Transport (AAV & dark fiber: 4 years (Preferred)
• PMP/SCRUM: 7 years (Preferred)

Work Location: Remote