Customer Experience Partner - LCL - Charlotte, NC

We are looking for a Customer Experience Partner - LCL to join our Customer Service team. This position will be based in Charlotte, NC

Deliver a superior Customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
Closely collaborate with other teams within and across the district. Act as the first point of contact for customers and actively build strong relationships with customers

We offer

We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service
• Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Business growth: Identify and execute upselling opportunities; Driving value through the network

We are looking for

• Minimum of 2 years of customer service experience in the transportation industry
• At least 2 years of functional experience in US Ocean Export
• Intermediate level of experience with MS Excel, must be able to Input, export, sort, & filter data, pivot tables, V-look ups, create and modify spreadsheets, use basic formatting
• Perseverant & Action Oriented Collaboration and Influencing
• Problem solving
• Communication effectiveness
• Operations System knowledge
• Lean/Continuous Improvement knowledge

• Interpersonal Savvy