Customer Experience Manager

Store - BAY-EMERYVILLE, CA

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We're here for the makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Deliver a customer centric shopping experience by managing and delivering effective front end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
• Plan and lead the execution of the class and in-store events in accordance with Company program
• Lead the Omni channel processes
• Manage and execute shrink and safety programs
• Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Acknowledge customers, help locate product and provide solutions
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross trained in Custom Framing selling and production•
• Other duties as assigned
  
  

Minimum Education

• must be at least 18 years of age

Preferred Type of experience the job requires

• Retail management experience preferred

We are an Equal Opportunity Employer. Check out our EEO policy https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf [eeoc.gov