Customer Experience Coordinator-Wilmington

Customer Experience Coordinator-Wilmington

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by use cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate

• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of our HUB location based in Wilmington, DE to be considered, as there may be some events they are required to come to the office for, such as training.

We are reimagining Banking and it all starts with YOU:

We believe banking should fit our customers’ everyday lives — not the other way around. As a Customer Experience Coordinator, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers’ banking experience over the phone. You’ll talk to our customers when they call in about existing or opening new accounts. Our team exists to enhance the financial lives of customers by helping with essential account setup procedures, helping customers understand our online banking features, and making them comfortable with our products. We’re not just looking to fill open positions. We seek determined, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly, engaging and can connect with customers. Yep, you’re a people person - whether you’re helping folks with technology challenges, having casual conversations, or simply walking our customers through some of the cool services and products we offer online.

• You are passionate about helping customers and will be able to reduce customer financial anxiety by helping to determine personal financial needs. You’ll stay up to date on product changes and features to help guide your customers on their financial journey. You’ll respond and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.

• You’re aware of the importance of compliance when working at a bank. You’ll ensure essential account setup procedures are followed, explain important security questions, uphold, and share critical customer guarantees.

• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.

• You’re digitally savvy. You’ll guide customers on what’s possible online and explain how to easily navigate our mobile and online experience. Take an active role in educating customers on other banking channels as well as other products and services.

• You’re a team player. You will have the opportunity to work with an energized team of banking professionals and will help inspire your teammates as they inspire you.

• You're flexible. When customers call, you'll be there. Your starting schedule will most likely include evening and weekend shifts.

• You like the idea of growing your career with Capital One and eventually exploring other opportunities as you seek new challenges.

If you’re nodding along and like what you’re reading, let’s talk.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

Preferred Qualifications:

• At least 1 year of experience in customer service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.