Customer Experience Coordinator

Job details ? Customer Experience Coordinator

Salary/Pay

$12.50-$13/hr DOE

Full Benefits

• Comprehensive training

• Competitive compensation

• Medical and vision coverage ? Company covers 51%

• Dental offered

• Life Insurance

• Paid sick leave/PTO

• 401K Retirement plan w/company match up to 4%

Full Job Description

Epcon Lane is locally owned and family operated for 75 years. We are a company that prides ourselves on taking care of our customers, the environment, and most importantly our team members.

What is this role about?

As a Customer Experience Coordinator you will be expected to provide outstanding customer support through lead tracking, sales, scheduling and other customer service functions as necessary. You will also be expected to work with a small team of technicians and their daily routes. If you are someone who enjoys working as a team, answering customer calls, monthly team building, a positive work environment, plus much more, this job is for you! A competitive drive and the ability to overcome objections is beneficial. Experience or knowledge of the pest control industry is not necessary but a positive attitude is a must!

What does a "Day-in-the-Life" look like?

• Arrive at the office by 8 A.M., check emails, voicemails, and anything else that has come in overnight.

• Meet with each technician on your team and go over daily routes.

• Answer phone calls, respond to emails and text messages and assist current customers with their pest control needs.

• Collaborate with other office team members and help each other with tasks when needed.

• Go home at the end of the day knowing you made a difference in your customers peace of mind and well being!

What do I need to be successful?

• High school graduate/having a GED and a valid driver’s license are both requirements

• You are personable and enjoy interacting with customers

• You are self-motivated and have a strong work ethic

• You can effectively present information to customers one-on-one and in small groups

• You are detailed oriented with outstanding time management skills

• Problem solver with a “can do” attitude

Why should I choose Epcon Lane?

In addition to being part of a family-oriented service company, here are some other highlights of what we offer team members of the Epcon Lane family:

• Team member activities like paintball, team breakfast, happy hour, and volunteering

• Opportunities for advancement and career growth

• Core values: honorable, impactful, visionary, and enthusiastic

• Certified by the National Pest Management Association as a Quality Pro company

Our Core Values stem from service to our community, team work & FUN. Great culture with team building experiences throughout the year! Apply TODAY!

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Epcon Lane is proud to be an EOE.