Customer Engagement Specialist 682

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-exempt

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
• Acknowledge customers in a friendly manner as they enter and exit the store
• Maneuver in the store’s entry and exit areas
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Assist customers with deactivation of EAS devices
• Answer customer questions concerning the location of items or sections within the store
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
• Review closed-circuit television (CCTV) and report any incidents to district AP manager
• Perform random associate parcel/receipt check
• Assist customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• High school diploma or general education degree (GED) or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to handle sensitive information while maintaining a high degree of confidentiality
• Accuracy/attention to detail
• Ability to work within rigid timeframes and meet resolute deadlines

• Knowledge of Kroger policies, procedures, and organizational structure
• Ability to speak a second language

Education Level: High School Diploma/GED Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: South

States: Georgia