Customer Commercial Manager

fairlife, LLC is a Chicago-based dairy company that produces nourishing and great-tasting milk-based products made using a patented cold-filtration process that removes some natural sugars while concentrating the protein and calcium naturally found in real cows’ milk.

Our line of delicious, lactose-free fairlife® products includes: fairlife® ultra-filtered milk, which has 50% more protein and 50% less sugar than regular milk; fairlife® with DHA, ultra-filtered milk with DHA Omega-3 fatty acids to support brain health; fairlife YUP!®, a line of flavored milks; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support one’s journey to better health; and the newly launched fairlife® creamers, coffee creamers designed to help enhance your coffee experience; and the newly launched fairlife® Light Ice Cream, a line of creamy, frozen desserts. In partnership with The Coca-Cola Company®, fairlife ultra-filtered milk and Core Power high protein shakes are distributed throughout the United States (U.S.) and Canada; all other fairlife products are available in the U.S.

To learn more about fairlife and its collection of products, please visit fairlife.com.

job purpose: The Customer Commercial Manager will support thought leadership and strategic partnering with the National Retail Sales team and our valued retail, foodservice, and on-premise customers. This energetic and intellectually curious individual will help drive the customer commercial go-to-market strategy for fairlife’s entire portfolio of dairy based nutrition brands. The ideal candidate understands that true value creation, both for our customers and the company, is built upon a long-term, shared vision of growth that is grounded in consumer and shopper needs/occasions and informed by leading edge category and channel insights. This individual will work seamlessly across multiple functions within fairlife and the Coca-Cola System to deliver Collaborative Business Plans and strategic selling plans that deliver long-term, profitable growth for the company and our most valued retail, foodservice, and on-premise customers.

responsibilities:

• Supports development of commercial strategy for fairlife’s full portfolio of brands working with our most valued retail, foodservice, and on premise customers
• Partner with the NRS leadership team, Zone key accounts and commercial teams, and key foodservice and on premise customer and commercial leaders to develop consumer centric, insights driven, customer-specific selling stories
• Support business planning and strategic meetings by providing analytic and commercial support to the sales team
• Build customer segmentation by category and channel to guide long range customer opportunities
• Collaborate with the E-Commerce team to integrate retail e-comm, RDI and foodservice digital (app based) as part of the annual and long-term customer business plans
• Work seamlessly across multiple internal and external functions including Business Intelligence, Brand, Commercial, Revenue Growth, Shopper Marketing and Category Strategic Advisory
• Efficiently prioritize time across all customers/channels to ensure the fairlife brands’ category selling stories are flawlessly executed, on time, for each respective customer and buyer
• Deliver against annual and long-term KPI’s including base brand acceleration, successful innovation sell-in and expansion, and achieving revenue and profit growth targets
• Leverage Nielsen, Numerator, retailer shopper data, NPD Crest, and proprietary Coca-Cola tools and research to develop best in class insights and selling stories
• Work collaboratively with the cross functional team to support customer-based special projects such as innovation, packaging, research, marketing, etc.
• Support the fairlife Director of Customer Commercialization and the Director of FSOP Strategy and Commercial

skills/qualifications required:

• Bachelor’s Degree in Business or Marketing required; MBA preferred
• 5+ years of experience in Customer Sales, Marketing, Commercial, Category Advisory, or Strategy in a CPG company
• Ability to work independently and collaboratively across cross-functional groups
• Exceptional analytical capabilities utilizing Nielsen, IRI, NPD Crest, customer shopper data or similar programs
• Proficient in data-driven storytelling
• Experience with both retail and foodservice customers/landscape
• Proven ability to develop and implement strategic frameworks for an organization
• Ability to take programs from concept to execution
• Excellent oral and written communication skills
• Strong project management experience
• High proficiency with all Microsoft Office platforms
• Ability to handle ambiguity and work in a fast-paced, entrepreneurial environment

position location: Chicago, IL or Atlanta, GA

reports to: Director of Customer Commercialization & Director of FSOP Commercialization

travel requirements: up to 25%

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, gender, age, disability, veteran status, or any other category protected by law. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.

In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email careers@fairlife.com.

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