Customer Care Representative/Payroll

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Customer Care Representative/Payroll

LOCATION: Allentown, PA

Do you have Payroll experience and like working with customers? NCR is looking for Payroll professionals who focus on providing a high-quality service experience for our clients; resulting in long-term satisfaction and retention. Our team is comprised of highly experienced payroll and HCM services professionals working with state-of-the-art technologies to serve our clients.

Responsibilities

· Deliver service excellence

· Process and support client payroll activities through subject matter expertise with current federal, state and local payroll requirements for assigned client portfolio

· Provide consultative Payroll practice recommendations to client partners based on client specific needs

· Conduct customer training as necessary to ensure clients are self-sufficient in
managing payroll

· Maintain up-to-date and be conversant with regulatory legislation, processing and platform knowledge via recurrent training, self-guided and structured training/studies related to Payroll topics such as tax withholding, deferred compensation contributions, court orders, etc.

· Manage workload, client relationship and account management efficiently and effectively

· Participate in projects as needed to develop and implement improvements to
payroll processing and client experience

· Undertake other duties as required by the Team Leadership

· Maintain quality and accuracy expectations in support of payroll production processes

· Provide flexibility and work with Team Leadership to ensure effective management of departmental workloads and client needs regarding staffing resources within the team

· Collaborate with team members regarding client needs, peer-to-peer coaching and development and problem resolution/root cause analysis

Experience/Skills

· 2-5 years in a prior customer servicing role preferred w/ proven customer service and relationship building skills required

· 2+ years of payroll experience preferred

· Highly organized with an attention to detail including effective time and activity management skills

· Excellent desktop systems literacy with strong knowledge of MS Office products

· Ability to work in a paperless electronic environment

· Ability to work independently and in a team environment

· Capacity to work under pressure with a high sense of urgency

· Strong work ethic w/ a professional and self-confident approach

· Strong verbal and written communication skills

· Positive, energetic attitude and great with customers

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.