Customer Care Representative

JOB SUMMARY

Monday through Friday 8am-5pm

Responsible for responding to customer inquiries and managing sales leads that originate from the internet and call queue within the sales department

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries sent to Radwell via the internet or through other electronic means generally and by a telephone inquiry
• Manage sales opportunities for sales leads originating from the internet for the brokered/distribution sales division (new products) and remanufactured/used products division; perform all sales tasks necessary to turn the opportunity into a billable sale
• Source of products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Correspond with customer via phone and e-mail
• Enter quotations and orders into sales order processing systems
• Build new customers in sales order processing systems
• Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed
• Assist in business system database cleanup and ongoing maintenance
• Take direction from managers and assistant managers and allows the manager to approve all prices prior to the potential customer being quoted
• Pick up customers on hold when needed

May be modified from time to time. Other duties, tasks and work may be assigned

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Proficiency using e-mail and the internet
• Being able to multi-task
• Ability to work at a fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

EDUCATION & EXPERIENCE

No specific educational or experience requirements; however, previous sales, internet customer service, or related educational experiences are helpful.

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)