Customer Care Representative

Let's be honest.
You can only be truly happy in your job if you believe in the company you work for.
Think about it.
Does it matter how much money you make if you leave work every day stressed out, dissatisfied, or unfulfilled?
Is a fancy title worth it if your boss only treats you like a number and not an actual person?
Would you feel personally satisfied if you were rushed during your interactions and weren't able to express your compassion or empathy when dealing with customers?
Do you daydream about working for a company that was built on family values and was voted by employees as an 10-year recipient of best places to work in St. Louis?
Ready for a change? Then we're ready to talk to you!
About the role:
In the Customer Care Representative role, you'll spend your days making meaningful connections with customers and assisting them in selecting products they need to improve their quality of life. Our representatives handle a variety of calls including providing product information, placing orders and answering shipping and/or billing questions, and any inquiry or need that our customers may have.
Most importantly, we exercise compassion in all of our interactions with our customers, because after all the relationship we build with our customers is not just a punch line, it's the pillar of our business.
You're excited about this opportunity because you will.

• First and foremost: work with amazing people (for real, you'll love them)
• Consult with customers about their personal health care needs and provide appropriate solutions
• Build strong, trusting relationships with new and existing customers
• Provide exceptional customer service to ensure customer satisfaction and continued relationship with HDIS
• Work as an individual contributor, as well as part of a team to achieve business/organizational goals
• Work directly with customers through the entire purchasing cycle, from order entry, to payment and delivery options

We're excited about you because.

• You have a passion for helping others; exercising patience, empathy, and care with each interaction with customers and fellow teammates
• You have polished communication skills to handle the ever changing needs of our customers
• You have a high level of reliability as it pertains to attendance
• You are organized, driven, and attend to details with a high level of accuracy and consistency
• You excel in providing high quality service to both internal and external customers

Why you'll love working at HDIS:

• Competitive pay & bonus structure (duh, no one works for free!)
• An on-site "Corner Market" filled with food you can eat if you're Keto, Vegetarian, Paleo or just have a sweet tooth!
• Affordable medical, dental, and vision insurance after 60 days of employment
• An outstanding culture that has earned us the Top Workplace award for the 10th year straight (from the St. Louis Post Dispatch it's kind of a big deal!)
• A friendly staff of coworkers, peers and leaders that value our employees just as much as we value our customers (and that's a lot!)
• An annual PTO "Caring Day" to volunteer for a cause that is important to you
• Employee Referral Bonus
• 8 paid holidays a year
• Vacation & personal time that accrues from your start date (because. work/life balance)
• 401k with 3% match that begins immediately
• ALL. THE. THINGS!

If you are ready for a rewarding career, we would like to speak with you!
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_HDIS is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. HDIS also makes workplace accommodations for qualified individuals with disabilities as required by applicable law._
Full Job Description

Location: 9385 Dielman Industrial Rd.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What interests you in HDIS/this position?

Experience:

• customer service: 1 year (Preferred)

Work Location: One location