Customer Care Representative/ Dispatcher

POSITION:

Ability to work in a fast pace environment with great multitasking skills while maintaining outstanding customer service. As a Customer Care Representative one must have the ability to capture the callers needs/requests, screen calls and determine suitable level of service. Verify insurance and authorizations provided. Must be a team player with problem solving skills & strong phone etiquette. Excellent customer service, verbal, written skills and speak English (Spanish Highly Preferred) Ability to use a computer aided dispatch (CAD) program and type 35 wpm or higher.

PHYSICAL DEMANDS : Requires typing, bending, twisting, squatting, kneeling, lifting, sitting and other repetitive movements.

MINIMUM QUALIFICATIONS:

• Must possess a high school diploma or GED.
• Must possess a valid NEVADA Driver’s License or state ID.
• Must possess communication skills to perform the tasks required.
• Ability to route and manage navigation system.
• Bilingual encouraged to apply
• Pass criminal background check.

JOIN US IN CREATING A WORKPLACE CULTURE WHERE EVERYONE IS PART OF THE TEAM AND FOCUSES ON IMPECCABLE CUSTOMER SERVICE, WHILE EMPOWERING OUR EMPLOYEES TO BE EFFICIENT, DEPENDABLE & COMPASSIONATE.

COVID-19 considerations:
We do Temperature checks at the door at the start of everyone's work day, We provide our staff with PPE: Masks, hand sanitizer, Disinfectant spray, disposable gloves, Isolation gowns and face shields.