CSR - Customer Service Representative

Customer Service Rep I (Tues/Wed/Thur/Sat/Sun - 2nd shift 3:30pm-12:00am) - $500 SIGN ON BONUS -* 21125672*

Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.

Description
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$500 SIGN-ON BONUS IF YOU'RE HIRED BEFORE DECEMBER 31ST, 2021!*
(Your sign-on award of $500.00 will be paid on the first paycheck after you have completed 90 days of employment.)

JOB SUMMARY:
The Customer Care Center provides exceptional customer service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and providing support for service employees and capital technical support after hours.
All representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and general orders. The Customer Care Center Rep I is expected to be proficient in all Call Center activities and to maintain customer satisfaction in a demanding and changing medical field environment. The Customer Care Center Rep I reports to the Contact Center Customer Specialist Supervisor.

Qualifications
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ESSENTIAL DUTIES AND RESPONSIBILITIES: *– Other duties may be assigned:

• Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
• Answer basic technical and operational questions and provide information on product features and uses.
• Maintain technical product knowledge to keep abreast of updates and changes by continued product training.
• Responsible for ensuring familiarity with the customer’s business needs and that customer orders are managed with a high level of accuracy, customer service and follow through.
• Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
• Work with other team members, sales and field service on specific issues with customers through resolution of those issues.
• Should maintain a minimum of a Meets Expectations or higher rating in Quality Monitoring.
• Must maintain a minimum of a Meets Expectations rating on Adherence to Schedule (Sick and Tardy), Adherence/Conformance, as well as other individual and team metrics.

EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Schedule flexibility, must be willing and capable of working any shift 24/7/365

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• High school diploma or GED required
• Successful completion of product training and testing required within 60 days of hire
• Must be proficient in all aspects of JDE within 60 days of hire
• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
• Ability to communicate effectively with internal and external customers
• Strong written and verbal communication skills required
• Strong analytical and organizational skills required
• High attention to detail required
• A strong individual contributor who can work effectively in a team environment
• Exhibit a professional attitude and appearance
• Help desk or technical experience preferred
• Experience working in a healthcare setting preferred
• Bilingual in Spanish a plus

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity

#INDHRJob

In accordance with Executive Order 14042, dated September 9, 2021, Hillrom requires proof of Covid-19 vaccination as a conditions of employment

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
In accordance with Executive Order 14042, dated September 9, 2021, Hillrom requires proof of Covid-19 vaccination as a conditions of employment

Ability to commute/relocate:

• Batesville, IN: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Work Location: Multiple Locations