CSR - Customer Service Representative (Days, Nights And Weekends)

VRCC is looking for a full time Customer Service Representatives to join our team. VRCC -Veterinary Specialty and Emergency Hospital is a 24 hour emergency and specialty veterinary hospital located in Englewood, Colorado. We see patients from both a referral basis from general practice veterinarians, as well as directly from clients in need of specialty veterinary care for their pet. We specialize in Cardiology, Dermatology and Allergy, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology and Radiation Therapy, Ophthalmology, and Orthopedic and soft tissue Surgery.

Customer Service Representative (CSR) is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. CSR’s must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling.

Duties and Responsibilities:

Greet clients in a friendly, professional, and efficient manner

Answer multi-line phone system and directing the calls accordingly

Obtain medical and other information from referring vets

Schedule and confirm appointments

Check patients in the hospital according to schedule and prepare patient files

Page overhead to notify appropriate departments that patients have arrived

Scan or otherwise record medical records

And MORE!!

Competencies/Requirements:

Multi-Tasking

Customer Service:

Professional appearance

Smiles and positive attitude

Computer and business system proficiency

Verbal and written communication skills

Experience with:

Veterinary environment, terminology, and protocols preferred

Working effectively on a team

Organization skills

Benefits include:

Highly competitive compensation

Full benefits package including yearly PTO, 401(k), medical, dental, vision, STD, LTD and Life Insurance

Pet Insurance(s) available along with a generous pet care discount

CE & Uniform yearly allowances.

And more!!!

Check us out at www.vrcc.com

Our highest values are providing the best patient care, practicing best medicine and providing the best client service and education in the veterinary industry.If you are looking to learn new ways to help animals in need while being a part of great team then we want you! Please apply today by submitting your information and resume to this ad.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location