Back to all Jobs See more jobs

Cross Utilized Agent- DEC

  • Full-Time
  • Decatur, IL
  • SkyWest Airlines
  • Posted 3 years ago – Accepting applications
Job Description
About SkyWest:

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. Come join our Decatur, IL team! This hub serves Decatur and the surrounding areas as it provides daily flights connecting it directly to many locations across the country and world. As a Cross Utilized Agent, you will be working with a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline.


As a SkyWest employee, you will be part of an exciting team spread across the nation that loves working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience. Aside from being a part of this incredible network of individuals, all SkyWest employees enjoy unparalleled travel benefits for you and your family with one or more of our four mainline partners.

Primary Job Duties:

As a Cross Utilized Agent, you will provide excellent front-line service to our passengers. Some of your responsibilities may include:

  • Loading/unloading customer luggage, airfreight and company mail on/off aircraft
  • Greeting passengers, issuing tickets, providing seat assignments, checking baggage, boarding flights, re-booking passengers, all in a prompt and friendly manner
  • Escorting passengers and special needs customers safely and courteously
  • Marshalling aircraft in and out of the ramp area
  • Servicing aircraft as needed
  • Other duties as assigned
Minimum Requirements:We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Cross Utilized Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:
  • Must be at least 18 years of age
  • Eligible to work in the United States
  • Must possess a valid driver license
  • Ability to lift 60+ pounds consistently, with or without a reasonable accommodation
  • Willing to work nights, weekends and holidays
  • Type 30 words per minute (Preferred)
Physical and Other Requirements:

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.


This position may require the selected candidate to travel outside the station for training - in addition to the completion of their new hire onboarding. More information regarding training will be discussed in an interview.

Apply to this Job