Critical Documents Associate

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

The Critical Documents Associate (CDA) is responsible to assist clinic providers with the completion of forms, prior authorizations, medication refills, telephone encounters, and other documents as needed. The CDA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change. Tasks can be completed from home or from the clinic, although at times being present in the clinic may be required.

This position will travel between the Estes Park and Ft Collins clinics to collect documents and review tasks each site needs.

We offer:

• Starting hourly pay range is $17.00 to $19.55 per hr.
• Mileage Reimbursement
• Monday to Friday – Available 8 am to 5 pm

Comprehensive Benefits Package including:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D, Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month

Our Mission is to provide a quality, integrated health care home to the communities we serve

Specific Duties:

• Processes critical documents following SALUD protocols, including, but not necessarily limited to:
  • Medication refills
  • Prior authorizations
  • Telephone encounters
  • Various patient care forms
  • Others as assigned
• Follows procedures for incoming and outgoing forms using the electronic health records system
• Delivers and retrieves patient records throughout the system as needed
• Maintains a tracking/documentation system to ensure completion of forms and filing of documents in the designated locations
• Reviews each form to determine the accuracy of patient information, completion
• Prepares forms and files all patient information in a designated location
• Communicates clearly with provider staff and clinical support staff as appropriate
• Promotes public relations through prompt and courteous service
• Maintains respect for privacy by adhering to HIPAA confidentiality in all phases of work
• Works in conjunction with other Medical Providers and all other staff to ensure that the patients obtain the highest standards of integrated healthcare

Education:

• High school diploma or GED required
• Credentialed Medical Assistant, Certified Nurse Assistant, or Pharmacy Technician preferred, but others able to meet requirements are encouraged to apply

Experience:

• Related experience or knowledge preferred

Licensure/Certification:

• None

Office/Remote:

• Potential flexibility of office/home based on performance and clinic needs

Knowledge, Skills, and Abilities:

• Ability to detect errors in patient identification and make corrections
• Microsoft Programs: Excel, Word, and Outlook
• Knowledge of medical/dental terminology is required
• Bilingual English/Spanish preferred
• Sensitivity to low income and ethnic minority communities is a must

Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

As required by Public Health Order, all Salud Family Health Centers employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. The only exceptions to being vaccinated are verified and approved medical reasons or sincerely held religious beliefs.