Credit Rep

Credit Representative

Job Description

SUMMARY: Under direct supervision this position is responsible for the collections and resolution of the Company's open receivable balances.

• Collects open receivable balances while maintaining appropriate transaction/account notes.
• Resolves disputed and unapplied items on the customers’ accounts.
• Works with internal and external customer to clear open accounts receivable balances.
• Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.
• Maintains close communication with supervisor regarding customer issues and discrepancies.
• Provides assistance to peers. Works in a team supportive environment.
• Performs other collection related duties as required by management.
• Complies with all established policies and procedures.
• Refers questionable matters to supervisor.
• Reviews accounts on credit hold.

Essential Functions:

• Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
• Contacts delinquent accounts to request payments. Records promises on account and schedules follow up.
• Evaluates and releases orders form Credit Hold screen.
• Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.

Key Qualifications:

• Excellent communication skills.
• Excellent working relationship with the sales department.
• Ability to adapt to a changing environment.
• Excellent organizational skills.
• Excellent attendance and tardiness record.
• Excellent knowledge of WORLDPAC philosophy relating to service.
• Ability to work well with co-workers and superiors.
• Ability to lift up to 65 pounds occasionally.
• A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

• Strong customer relations, interpersonal, leadership and communication skills.
• 2-3 years’ credit/collection or customer service experience.
• Reliable transportation required.

CAREER SNAPSHOT