Credit & Receivables Specialist

Overview:

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.

The Credit & Reveivables Specialist will be responsible for accounts receivable, payments, invoice transactions, credit extension processes and collecting outstanding receivable on behalf of Snap One. This role requires a detail-orientated individual who can prioritize and multitask both over the phone and email. This role is part of a remote team with team members in both of the Charlotte, NC and Draper, UT offices. Excellent customer service and a high sense of urgency when assisting customers are key attributes that will contribute to the success of the Partner Account Specialist.

Responsibilities:

• Operate within multiple ERP systems
• Partner with internal departments and customers in regard to outstanding payments
• Conduct out-bound calls to establish payment confirmations and reply to partner inquiries
• Responsible for answering the collections email inbox pertaining to invoices, account discrepancies and questions, and other general partner requests
• Assist with maintaining appropriate accounts receivable agings for all partners
• Partner with and assist Customer Service and Sales departments in handling specific partners with credit and account related inquiries, offering a strong resource to resolve requests timely
• Support existing processes and procedures for proper application of payments and accuracy of partner account balances
• Issue credit memos and invoices
• Post incoming cash transactions

Qualifications:

Required Qualifications

• High school diploma or equivalent
• 2+ years relevant experience in collections
• Previous customer service experience

Preferred Qualifications

• Experience in consumer electronics
• SAP B1 and/or SAGE Experience
• Advanced skill set for Microsoft Excel and Word

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.