Credit Analyst

Overview: HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN,, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.Qualifications:Education:

• High school diploma or equivalent required

Experience:

• Intermediate knowledge of Microsoft Office software

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / Disabilities
Responsibilities:Role Purpose:The Credit Controller I role is one of Finance’s main customer facing positions. Under direct supervision, this person is responsible for receiving, conducting initial analysis, escalating (as needed), and resolving collection issues in a timely manner. The complexity, risk, and size of tasks will increase with experience and acquired job knowledge.
Responsibilities:

• Interact with customers and internal team members in a prompt, professional, and courteous manner.
• Determine the root cause of a collection issue, quickly build trust with internal and external stakeholders, fully document / communicate the collection issue and solution, and validate all agreed upon resolution tasks are complete.
• Apply business logic to properly categorize a Collection issue and when necessary route the matter to the correct individual in a professional, friendly manner.
• Support other Credit Controller team members in the delivery of effective debt collection activities across the division’s multiple legal entities and source transactional systems.
• Support Credit Card Transaction Specialists in the successful delivery of credit card processing services and assist in resolving customer validation issues.
• Assist the Credit Control Team Lead and other Finance Leadership members in defining and implementing standardized Collection processes to improve efficiencies, increase performance, and drive continuous improvement.
• Provide the Credit Control Team Lead with regular, professional communication of completed tasks, resolved Collection issues, and relevant barriers impacting progress.
• Explain standard Collection policies and procedures to internal and external stakeholders.
• Access, understand, and utilize detailed and summary level Collection reports.
• Establish and maintain the trust and support of colleagues, management, and other individuals who interact with the Collections team.
• Demonstrate baseline competency to effectively use MS Office, MS SharePoint, Great Plains, and other required tools / applications following the Collection team’s onboarding training.
• Perform other duties as assigned or required in a positive manner. Occasional overtime is available to meet the work demands.