COVID-19 CONTACT TRACER - BILINGUAL

COVID-19 CONTACT TRACER - BILINGUALJob Number: 00124601Job Posting: Jan 25, 2021, 3:55:23 PM Closing Date: Feb 8, 2021, 11:59:00 PM Full-time A.M. P.M. Collective Bargaining Unit: AFSCME Health and Hospital Systems Posting Salary: $20.748 - HOURLY Organization: Health and Hospital Systems
POSITION SUMMARY AFSCME 1276
COVID-19 CONTACT TRACER – PUBLIC HEALTH
SHIFT: DAYS & EVENING ROTATING/FLEX - 8AM TO 4PM & 12PM TO 8 PM MON-FRI; 8AM TO 12PM SATURDAY & SUNDAY
The position of the COVID-19 Contact Tracer is a key position in the response to contain the spread of COVID-19. The primary goal of contact tracing is to interrupt the ongoing transmission of a disease and reduce the spread of infection. This position will contact individuals who have been exposed to COVID-19, educate them on the need to self-quarantine, refer them to Contact Tracing team members for needed services, maintains ongoing communication with them for up to fourteen days from last exposure, and supports linkage to care if they test positive. The COVID-19 Contact Tracing initiative is a one (1) year grant from Illinois Department of Public Health with opportunity to be extended for up to an additional year.
MINIMUM QUALIFICATIONS

• High School Diploma or GED (Must provide proof at time of interview)
• 
  Experience and knowledge working with diverse communities and underserved populations
• Basic computer skills and experience including data entry
• Must wear personal protective equipment as required
• Familiarized with the geographical region to provide contract tracing throughout Cook County
• Must be able to work flexible hours outside of a usual day shift schedule that may include evenings and weekends
• Position may require moderate travel for which the employee must have a valid driver’s license/insured vehicle or other equivalent means of transportation for work
• Bilingual English/Gujarati is required (May be required to test for proficiency)

PREFERRED QUALIFICATIONS:

• Experience working in healthcare or public health initiatives

TYPICAL DUTIES:

• Works in collaboration with the Team Lead/Case Investigator.
• Calls contacts of newly diagnosed cases and performs follow up contacts to support tracing obligations. This may require home visits with the contacts.
• Follows a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
• Collects and records demographic information, symptoms, and needs into the web-based data system with accuracy.
• Provides contacts with approved, pre-drafted information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.
• Communicates with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
• Maintains daily contact with the Case Investigator.
• Participates in on-going technical and professional development trainings to strengthen skills throughout the project period to enhance the program’s effectiveness.
• Completes any other relevant documentation for the initiative to assess individual, program components or initiative needs and progress.
• Handles and maintains confidential information with discretion and professionalism and completes HIPAA training requirement.
• Performs other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
• Excellent organizational skills with attention to detail, accuracy and precision
• Skill and ability to use computer equipment, software programs, and perform data entry.
• Ability to maintain a professional demeanor and composure when challenged
• Ability to work independently and exercise sound judgment
• Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified

PLEASE REVIEW THE LIST OF REGIONS BELOW, YOU WILL NEED TO SELECT YOUR PREFERENCE PRIOR TO SUBMITTING YOUR APPLICATION

North

West

Southwest

South

Arlington Heights

Bellwood

Alsip

Burnham

Barrington

Berkeley

Bedford Park

Calumet City

Barrington Hills

Berwyn

Blue Island

Chicago Heights

Bartlett

Broadview

Bridgeview

Country Club Hills

Buffalo Grove

Brookfield

Calumet Park

Dixmoor

Des Plaines

Burr Ridge

Chicago Ridge

Dolton

Elgin

Cicero

Crestwood

East Hazel Crest

Elk Grove Village

Countryside

Evergreen Park

Flossmoor

Glencoe

Elmwood Park

Hickory Hills

Ford Heights

Glenview

Forest Park

Hometown

Glenwood

Golf

Franklin Park

Justice

Harvey

Hanover Park

Harwood Heights

Lemont

Hazel Crest

Hoffman Estates

Hillside

Merrionette Park

Homewood

Inverness

Hinsdale

Oak Lawn

Lansing

Kenilworth

Hodgkins

Orland Hills

Lynwood

Lincolnwood

Indian Head Park

Orland Park

Markham

Morton Grove

La Grange

Palos Heights

Matteson

Mount Prospect

La Grange Park

Palos Hills

Midlothian

Niles

Lyons

Palos Park

Oak Forest

Northfield

McCook

Summit

Olympia Fields

Northlake

Maywood

Willow Springs

Park Forest

Palatine

Melrose Park

Worth

Phoenix

Park Ridge

Norridge

Posen

Prospect Heights

Northbrook

Richton Park

Rolling Meadows

North Riverside

Riverdale

Roselle

River Forest

Robbins

Schaumburg

River Grove

Sauk Village

South Barrington

Riverside

South Chicago Heights

Streamwood

Rosemont

South Holland

Wheeling

Schiller Park

Steger

Wilmette

Stone Park

Thornton

Winnetka

Westchester

Tinley Park

Western Springs

University Park village

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage

• Basic Term Life Insurance

• Pension Plan

• Deferred Compensation Program

• Paid Holidays, Vacation, and Sick Time

• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

• Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.