COUA Medical Front Desk Receptionist

Colorado Urology is the region’s premier urology practice with 17 urologists serving patients at 10 medical offices throughout the greater Denver and Boulder areas, including Aurora, Lone Tree/Parker, Golden, and Evergreen. Colorado Urology’s mission is to ensure that every patient has a superior experience and that mission drives every aspect of our organization and everything we do. Our integrated approach to urologic care provides patients with access to experienced specialists, a comprehensive support team of healthcare professionals, innovative diagnostic tools, and highly advanced treatments and therapies.

Colorado Urology is a member of United Urology Group, a management services organization whose member groups of urology practices today also include Arizona Urology, Chesapeake Urology and Tennessee Urology. We offer very competitive salary and benefits package with a great working environment. To view a full list of our benefits, please visit https://www.coloradouro.com/careers/benefits/.

We are seeking a professional full-time Medical Front Desk Receptionist for our physician office located in Boulder, CO. This position creates a positive first and last impression for the practice and is pivotal to the practice running smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 8:30AM- 5:00PM.

Medical Front Desk Receptionist Responsibilities:

• Welcomes and greets all patients and visitors, in person or over the phones
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
• Prepares medical charts after check-in
• Scan documents upon patient discharge
• Makes outgoing calls including referrals and pre-certs
• Schedules return appointments and outpatient diagnostic tests
• Processes medical records requests
• Processes payments

Keywords: Front Desk Receptionist, Receptionist, Assistant

Medical Front Desk Receptionist Requirements:

• Minimum of one-year medical front desk experience.
• Strong communication and customer service skills.
• Proficient knowledge in insurances.
• Computer proficiency and prior experience with EMR highly preferred.
• Ability to work in a fast paced environment.
• Ability to travel to other sites as necessary.