Corporate Travel Consultant

POSITION: CORPORATE TRAVEL CONSULTANT, NYC

REPORTING TO: TEAM LEAD

JOB PURPOSE:

Reed & Mackay, a Strategic Travel Management and Services Company (A TripActions Company) leads its field by attracting, developing and retaining the most talented people within the industry.

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

The position offered is for a Corporate Travel Consultant, forming part of a dedicated team servicing a highly prestigious Global Financial Company. The candidate must have exceptional verbal and written skills and is to be based in Reed & Mackay’s New York Office. The client’s Global Travel Manager will be included in the selection and interview process.

PRINCIPLE RESPOSIBILITIES:

Service

• Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile
• Effectively manage your workload to meet all deadlines as required, internally or client driven
• Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
• Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
• Pre-trip approval knowledge will be an advantage
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
• Good knowledge of high speed domestic and intercontinental rail options required

Savings, Product Knowledge and Optimized Value

• Deliver cost effective solutions across all aspects of travel
• Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
• Utilize detailed understanding of the client policy to drive compliance for the client while maximizing opportunity to enhance traveler experience
• Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published fares
• Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
• Proactively identify cross market and local inventory differences, and when these should be taken advantage of
• Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low Cost Carriers where appropriate
• Procure the best hotel rates for clients utilizing GDS and non GDS channels
• Monitor all bookings for fare/rate saving opportunities up until completion of the trip

Continual Development

• Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required
• Achieve individual and team-based objectives through the annual Performance Development Review

SKILLS, KNOWLEDGE AND EXPERIENCE

• Must be fluent in English (excellent verbal and written language)
• ·Experience and knowledge of pre-trip approval systems
• ·Manage your own tickets issuance for both Air and Eurostar
• Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.
• Exceptional telephone manner and good written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines * Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• ·Knowledge of Low-Cost Carriers in the market and their different products available.
• Experience of mixed mode booking tools, and how to support both offline/online booking
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Good attention to detail.
• Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location