Corporate Receptionist

Job Duties:

Perform consistently in core areas of this job function:

• Managing your day
  • Meet average call and availability expectations.
  • Minimize missed or late answered calls.
  • Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.
  • Adapt to change and flexibility for coverage needs.

• Support Department Service Level Goals
  • Maintain a sense of urgency in monitoring the calls in queue
  • Focus on quality and accuracy to support the best possible customer experience

• Quality and Accuracy
  • Accurately identify customer requirements, expectations, and needs.
  • Meet the needs of customers and utilize soft skills to maximize call satisfaction.
  • Exceed customer’s expectations on every call and interaction.
  • Call and System basics

• Above and Beyond Service - Serve the customer better than anyone else.
  • Seize opportunities to enhance the experience for callers, visitors and internal customers
  • Creative and Strategic thought and follow through

• Be accountable for complying with policies, procedures, and work requirements.
  • Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.
  • Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.

• Play an active role in developing professionally.
  • Proactively acquire new knowledge and skills through OneSource or ProSite exploration, department shadowing, and independent research.
  • Efficiently utilize department approved knowledgebase resources and applications.
  • Attend and participate in department trainings.

• Develop mastery core values.
  • Attitude -Think and speak in positive words
    • Treat others with respect while speaking in positive words.
    • Be receptive to coaching and constructive feedback and deploy the Customer Service Golden Rule.
    • Customer Service Golden Rule: pass positives up, down and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
  • Commitment – Dedicate yourself and work hard
  • Integrity – Do what you say you are going to do
  • Selflessness – Team over self
    • Provide support to your team, department, and internal customers emulating the ‘team-first, self-second’ mentality.

Job Requirements:

• High School Degree or equivalent required
• Minimum 1 year front desk/customer service experience desired
• Strong computer foundation with ability to multi-task between numerous applications.

Skills and Abilities:

• Previous experience where attention to detail is necessary for job success.
• Professionalism in appearance, demeanor, and communication.
• Excellent communication skills and ability to resolve conflict.
• Proven record of exceeding customer’s expectations in a fast-paced environment

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