Corporate Customer Relations Specialist

General Purpose:

Serves as liaison which includes following up with discharged residents and families in providing social services to residents and family members. Assists in customer satisfaction program.

REPORTS TO: Corporate Director of Client Services

Benefits offered:

· Health Insurance

· Dental, Vision & Disability coverages also available

· Full Tuition payments for license improvements

· 401K Retirement Plan with Employer Contributions

· Paid Holidays

· Shift Differentials

· Company Paid Life Insurance

· Professional, Friendly & Social Team Members

Wage scale determined by years of experience. Benefits & bonuses available for full-time employees working over 30 hours per week.

If this interests you, that interests us! We’re looking forward to having you on the team!

Qualifications:

· College degree in human services field preferred.

· Long Term Care experience preferred.

· Experience in dealing with people in crisis is preferable.

· Must be sensitive to residents physical and psychosocial needs.

· Must be proficient with computer systems, system applications, and other office equipment.

· Must be proficient in Word, Excel, and be able to produce professional documents with appropriate grammar.

· Must have ability to follow oral and written instructions.

· Must be a self-motivated, creative and positive personality, who demonstrates willingness to learn new ideas and skills and can work as part of a team.

· Must possess patience, good organizational skills, and assertiveness and be a conscientious person.

· Must be able to handle emotionally stressful situations day in and day out, including, but not limited to death and dying.

· Must present a professional appearance.

· Must be able to meet all local health regulations and pass pre/post-employment physical exam if required. This requirement also includes drug screening, criminal background investigation and reference inquiry.

Duties and Responsibilities:

1) Follows up with discharged residents to ensure home services were delivered timely and to assess resident needs after discharge.

2) Assists residents who need readmission to facility in transition back to facility.

3) Maintains listing of community services in each community.

4) Assists in coordinating services to meet resident’s psychosocial needs and ensure those needs are met. Makes referral to community agencies, mental health services, and ancillary services as needed.

5) Educates and assists resident and family members with financial planning.

6) Provides reminder calls to residents and families to encourage completion of customer satisfaction surveys.

7) Assists Director of Client Services in distribution of Customer Satisfaction Surveys.

8) Assists Director of Client Services in handling resident and family complaints.

9) Sends invitations to complete Google Reviews to residents/families.

10) Attends corporate meetings as required.

11) Keeps facility administrators informed and up to date on any significant resident/family issues.

12) Be aware of and follow all state, federal, company and center policies and procedures.

13) All other duties as assigned.

Physical and Sensory Requirements: Walking, sitting, standing, reaching, stooping, bending, lifting, grasping, pushing and pulling, and fine-hand coordination. Ability to hear and respond to overhead pages. Ability to communicate with residents, families, personnel, vendors, and consultants. Ability to apply training and in-service education provided. Must present a neat, clean, professional appearance and demonstrate a positive approach with employees and residents.

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location:

• One location

Work Remotely:

• No

Work Location: One location