Coordinator, Transportation

Overview: Under the direction of the Center Manager, this position is responsible for coordinating daily transporting of AltaMed PACE participants by receiving incoming pick-up calls; making outgoing calls and maintaining daily list of cancellation reasons. Coordinate transportation request forms with transportation vendors (e.g. Taxi) and/or AltaMed transportation department.Responsibilities:

• Receives incoming pick-up calls; makes outgoing calls to clients to alert them of driver’s arrival time, and maintains daily list of cancellations, noting reasons for cancellation.
• Coordinates and schedules AltaMed PACE participants for transportation services (from scheduled destinations).
• Ensures a smooth delivery of transportation service by problem solving and coordinating with AltaMed Lead drivers and/or contracted vendor designee.
• Coordinates with PACE staff for transporting of specialized medical appointments to and from participants’ home or PACE center, and to various medical sites.
• Performs data entry of participants’ days of attendance, including specialist appointments.
• Coordinates and confirms driver routes (master driver manifest) to maximize vehicle capacity and participant satisfaction.
• Assists and communicates updated PACE participant days of attendance and demographic information with AltaMed Data Entry Department and/or Altamed Transportation.
• Daily communication with transportation drivers to ensure they are informed of participants’ individual transportation needs/or concerns (i.e. walker, wheelchair, cognitive status, etc.).
• Monitors driver’s daily logs to ensure compliance; performs daily collecting, logging and tallying, as needed, of all trips provided by AltaMed transportation (i.e. cross reference monthly invoices with number of trips).
• Participate in daily PACE Interdisciplinary Team Meeting as well as appropriate meetings/committees as required.
• Responds to any inquiries by drivers concerning patient/participant pick-ups, with timely and efficient response.
• Reports all obstacles or difficulties to Department Supervisor concerning the safe, efficient, and courteous provision of transportation services provided to PACE participants.
• Participate in daily PACE Interdisciplinary Team Meeting as well as appropriate meetings/committees as required.
• Perform all other related duties as assigned.

Qualifications:

• High School Diploma or GED coupled with a minimum of one year experience in coordinating a program, with preferred experience working in the health care field and/or geriatrics setting required. Computer literacy and good data entry skills also required.
• Electronic Health Records experience (i.e. NextGen) preferred.