Coordinator - The Salon At Ocean Reef

Summary:

Position requires an up-beat personality and professional appearance. Strong public relation skills needed. The individual will meet and greet clients, verify appointments, and escort clients to designated areas. Must be able to work flexible hours, holidays and weekends.

Essential Duties and Responsibilities:

In addition to the following duties and responsibilities, other duties may be assigned:

• Must be honest, reliable and able to handle confidential information.
• Must be on time and in uniform daily.
• Schedule and confirm appointments, answer phones and generally responsible for all front desk operations.
• Offer clients something to drink while waiting.
• Responsible for notifying associates when their client has arrived for a service; introduce client to the associate who is giving service by using client’s name.
• Take ownership of each call and follow through with answers or requests.
• Unpacks, prices, and sells retail. Dusts display cases and products and changes displays monthly.
• Responsible for becoming knowledgeable of our services and products and able to answer questions regarding descriptions and prices.
• Responsible for letting manager know of what coffee/tea station supplies, sodas and office supplies are needed.
• Responsible for cleanliness of front desk area as well as common areas in Salon & Spa.
• Close out daily receipts and reports and send to appropriate Manger or Director at the end of each day.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Able to work in a fast paced atmosphere and perform various tasks simultaneously while maintaining outstanding customer service to a discriminating clientele.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must posses basic typing skills of at least 30 wpm
• General resort/private club background
• Computer skills: Windows, MS Word, Excel, Outlook
• Receptionist background
• Great communication & customer service skills

Education and/or Experience:

Two to three years experience in a fast-paced atmosphere preferred. Knowledge and experience of general office procedures a plus.

Language:

Must be able to comprehend the English language. Must have good communication skills in English both written and oral.

Mathematical Skills:

Must have basic mathematical skills in order to complete tickets properly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to stand for long periods of time.
• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be a team player and provide lateral service.
• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
• Be willing and able to work when needed, including weekends & holidays.
• Occasionally work at off-site locations other than the Salon & Spa.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.

Hourly plus commission