COO, Sales Practices & Conduct Management, Business Manager / Business Functional Manager 3

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Sales Practices & Conduct Management

Sales Practices & Conduct Management is a front-line operation responsible for ensuring employees act ethically on behalf of Wells Fargo and are consistently doing what's right for customers and each other. The group provides enterprise-wide coordination, management, and support of sales practices and conduct functions, including the Ethics program, the Insider Threat program, and allegations lifecycle (inclusive of enterprise investigations), to support the company in managing sales practices- and conduct-related issues. Sales Practices & Conduct Management is part of the Chief Operations Office.

The Role

This position is within the Chief Operations Office and will report directly to the Head of Sales Practices & Conduct Management. The Business Functional Manager will have proven capability to help drive the day- to-day management of the team. The role requires a highly resourceful individual who thrives in a fast moving, and complex environment. This leader will coordinate and drive Sales Practices & Conduct Management business meetings, routines, and presentations including: staff meetings, business reviews, presentations, cross-group (Sales Practices & Conduct Management) objectives and projects or processes that support the broader team.

Other Responsibilities:

• Drive operational and planning processes to completion in partnership with the executive team and the broader organization
• Develop systems/processes for the efficient and orderly operations of the Sales Practices & Conduct Management organization. Develop/maintain rolling 12-month calendar for deliverables/milestones/activities/events for the group
• Partner with the leadership team to develop a comprehensive Sales Practices & Conduct Management Executive Management Reporting (EMR). Develop, track, and manage metrics /key performance indicators
• Own and provide ad-hoc support on key projects/programs and analyses – could include research, competitive intelligence, benchmarking, financial modeling, internal initiatives, and new programs. Step in where help is most needed.
• Lead development of key Sales Practices & Conduct Management presentations and correspondence - business reviews, Board/Regulator presentations/updates etc.
• Accountable in ensuring Sales Practices and Conduct Management meeting objectives are defined, and content/presenters are well prepared
• Represent Sales Practices & Conduct Management in meeting with internal and external partners/stakeholders
• Partner with Finance to develop reporting, track and manage finances and drive financial planning/budgeting for the group, as well as identifying anomalies and working with leadership and finance to resolve as necessary
• Partner with Human Resources to develop reporting, track and manager HR metrics and reporting.
• Partner with HR to drive Sales Practices & Conduct Management employee engagement/satisfaction agenda
• Partner with Communications on internal and external communications, communications plan, Town Halls including development of agendas and materials
• Partner with key stakeholders on regulatory updates to ensure appropriate planning and preparation.
• Tracking team headcount, managing hiring approval process and maintaining/updating team organizational charts

Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness. The role requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

• 
  10+ years of management experience
• 12+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management

• 10+ years of analytical experience
• Management consulting experience at a top-tier consulting firm
• Ability to form a story through data analysis
• Strong analytical skills with ability to draw conclusions and translate findings
• Tableau experience
• Excellent verbal, written, and interpersonal communication skills
• Strong collaboration and partnering skills
• Strong attention to detail and accuracy skills
• Strong time management skills and ability to meet deadlines
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Superior project management skills including the ability to handle multiple projects concurrently

Other Desired Qualifications:

• A strategic thinker, planner and executor with an operating style that encourages cooperation and collaboration
• Ability to work independently, prioritize work, form a strategy, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Experience consulting and collaborating with senior leaders in various functional areas with capacity of translating ideas into action; demonstrated ability to involve and work collaboratively and effectively with others in joint and shared efforts

Location:

• Other Wells Fargo core markets will be considered