Convenience Store Manager

Title: Assistant Store Manager

Class: Exempt

Type: Full Time

Location: Hooksett, NH

Shift: Varies

JOB SUMMARY:

The assistant store manager is responsible for assisting in day to day operations of the store, including scheduling, training and supervising employees. The assistant manager is responsible for assisting in the store’s profits and all controllable expenses, including labor, inventory levels, and cash and inventory shortages. The assistant store manager is responsible for maintain proper food safety, sanitation and quality. The assistant store manager is responsible to aiding in the cleanliness and appearance of the store and grounds.

Position Responsibilities:

Store Operations:

• Enforce daily operating procedures to ensure store is clean, adequately stocked, and well-kept at all times.
• Resolve customer complaints in a timely and professional manner.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed safely, for maximum profitability.
• Assist in maintaining quality brand image standards to pass evaluations.
• Change gas prices as requested by the home office.
• Ensure that the daily paperwork is complete and accurate and properly recorded.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Follow and enforce all company policies and established procedures in store operations.
• Enforce all vendor policies and procedures.
• Enforce all safety and security issues and report any and all unsafe conditions.
• Assist in the monitoring of vendors to assure proper stocking and filling customer’s special requests.
• Oversee or perform daily inventories of cigarettes and lottery.
• Maintain an Underground Storage Tank Operator A/B license as required by the State and designate a staff member to maintain Operator C.
• Maintain Food Safety Certification.

Supervision of all Employees:

· Assist in recruiting, hiring, and training of individuals to become members of the stores staff, ensuring excellent customer service skills while maintaining a balanced cash drawer.

• Motivate, encourage and challenge store cashiers to provide quick, efficient, and accurate service.
• Supervise and discipline all store employees according to company policy.
• Assure communications with staff by way of a log book and/or meetings as needed.
• Report all employee and/or customer incidents and accidents following company procedures.
• Assist in performance evaluations/reviews and recommend staff for rate of pay increases.

Qualifications:

• 3-5 years of experience in a Management role within a retail operation.
• Maintain an Underground Storage Tank Operator A/B license as required by the State and designate a staff member to maintain Operator C.
• Possess a forward-thinking positive attitude.
• A self-starter who takes pride in the ownership of the Store and all its responsibilities.
• Team focuses leader with excellent internal and external customer service skills.
• Maintain ServSafe certification.

Physical Demands:

• Must be able to work weekends, nights and holidays.
• Have the physical abilities to perform all duties as required regularly. Including but not limited to standing for 8 or more hours at a time and lifting 30 pounds.

The assistant store manager adheres to the afore mentioned job duties as well as all other functions deemed necessary by circumstance for successful operation of the general store.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Pay frequency:

• Every week

Work includes:

• Evenings
• Weekends
• Holidays

Paid Training:

• Yes

Employees working per shift:

• 5 or fewer

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No