Contract Rebate Programs Administrator

www.fluidra.com

We are looking for a Rebate Programs Administrator for a 6 month contract in our Customer Service department here in our Carlsbad office to help liaison between the customer and our rebate vendors.

WHY WORK AT Fluidra?

As we strive to create the perfect pool experience, our team continually pushes for excellence in all we do. Continuous improvement through team development creates an environment of honesty and trust, leading to a shared passion for results. Our company culture is unlike any other – innovative, energetic and ambitious. Here at Fluidra, you can have the opportunity to be part of an industry-leading global company that is only as good as the team it is made of.

In addition, internal growth is quite common at Fluidra. We take a great amount of pride in developing our team members and preparing them for the exciting career that lies ahead. We don’t want this to be just another job – we’re in it for the long run.

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COMPANY OVERVIEW*

Fluidra is the leading provider of premium, innovative pool and spa products and is committed to designing and producing the most energy efficient, earth-friendly pool products and systems available. The Company’s comprehensive product lines are marketed under the leading brand names of Zodiac®, Polaris®, Jandy®, Nature2®, and Cover-Pools®.

Fluidra is headquartered in Carlsbad, CA, which is also home to its largest manufacturing plant and distribution facility. The business’s other facilities are in Salt Lake City, Utah (Cover-Pools®), Orlando, Florida and Ontario, Canada.

Be part of the team that’s vision is to exist to create the perfect pool experience by designing innovative solutions that increase comfort, enjoyment and peace of mind.

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JOB SUMMARY*

This position is responsible for Customer service via telephone; data entry, mail opening and sorting, filing and consistent monitoring of email box in accordance with company processes and procedures, while acting as a liaison between the customer and our rebate vendors.

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DUTIES & ESSENTIAL JOB FUNCTIONS*

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Daily processing of all in-season and off-season rebates.

• Formatting CSV file and submitting rewards card funding requests to Finance for payment.
• Responsible for receptionist coverage every lunch hour and upon request.

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OTHER FUNCTIONS AND RESPONSIBILITIES

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Function as a back-up phone support for CFL Advocate for all regions when necessary.

• Other duties assigned as needed.

QUALIFICATIONS

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Must be able to work in a fast-paced environment and have the ability to multi-task.

• Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
• Good written and pleasant verbal communication skills.

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REQUIRED*

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Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.

• Must be able to type 50 WPM.
• High school education or equivalent.

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PHYSICAL REQUIREMENTS*
While performing the duties of this job, employees are regularly required to read and write, sit, walk within the facility to access file cabinets, documents ,stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 10 pounds. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

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WORK ENVIRONMENT*
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Employees work under typical office conditions, and the noise level is usually quiet.

Job Type: Temporary