Contact Tracer - COVID-19 Contact Tracing Program (Remote Position - Vermont)

Overview: AM LLC has immediate openings for Contact Tracers to support Vermont state and local COVID-19 Contact Tracing programs. This is a high call-volume position, no travel required, candidates will work from a home office. Candidates are preferred to reside in the northeastern part of the US.
Background: The scale and complexity of the COVID-19 outbreak has underscored the need for prompt and effective implementation of evidence-based containment measures. Contact tracing is one of the interventions that has been used to effectively control recent pandemics (Ebola, SARS), and has shown to be effective against COVID-19 mitigation in South Korea, New Zealand and elsewhere.
Professionals across the country have become passionate about helping to prevent the spread of COVID-19. Compassion and empathy are key traits needed in candidates who are applying for AM LLC opportunities. Nurses, social workers, and those with a public health background are highly encouraged to apply to join our fast paced, dynamic, and remote workforce.
The successful Contact Tracer will perform case investigations, work remotely to conduct a virtual “needs check,” and connect at-risk COVID-19 positive patients and people in quarantine to community resources.Responsibilities:

• Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease and isolation procedures.
• Call contacts of newly-diagnosed patients.
• Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.
• Communicate with cases and contacts in a professional and empathetic manner.
• Collect and record information on symptoms into the CRM.
• Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.)
• Coordinate tracking efforts with local health authority and refer cases and contacts to local resources.
• Oversee quality control of data collection and data reporting.
• Make informed, educated decisions on case management based on interview guidelines.
• Contact Tracers will be required to use their own telephone, computer and electronic equipment.
• Maintain daily contact with the Case Navigator.

Qualifications:Educational Requirements:

• Bachelor's degree or equivalent license/certification in a health-science field.

General Requirements:

• Experience within a healthcare setting.
• Ability to exhibit a professional, positive attitude and work ethic.
• Excellent interpersonal skills required and ability to interact professionally with individuals during a time of crisis and distress.
• Ability to show empathy to distressed individuals.
• Excellent organizational and communication skills.
• Ability to speak, read, and write English.
• Critical thinking and sound judgment required.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with computers.

Preferred Qualifications:

• RN, LPN, BA in Public Health or healthcare related degree preferred.

Technology Requirements:

• PC with Windows 10 or Mac with Mac OS 10.15 or newer.
• Antivirus Protection: Windows Defender and Windows Firewall, for Mac Antivirus Protection: Sophos.
• Personal mobile device.
• A headset is recommended.
• Must have a quiet, dedicated workspace.
• User provided home high-speed network connection.

Note: Due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.