Consumer Learning Design & Development Capability Manager

As with all members of the Citi team, the Design and Development Capability Manager is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The Capability Manager reports to the Design Capability Lead. They are primarily responsible for building up the capabilities in people by equipping team members with the skills, tools, and standard approaches to deliver functional excellence, while instilling our Leadership Principles into their daily work and inspiring others to do the same. The Capability Manager is also responsible for ensuring team members are deployed to value-creation opportunities that would benefit from their unique skills and talents either in long-term roles supporting the business, or in small, independent squads.

The Capability Manager will evaluate, promote, coach, and develop people. They do this based on regular formal and informal feedback from stakeholders vs. through direct oversight. This role does not focus on day-to-day activities of the team. Rather, this role dedicates time and attention to identifying capabilities, business and strategic opportunities. Through leadership and innovation, the Design and Development Capability Manager identifies and champions proactive opportunity maximization.

A successful Capability Manager is a leader who inspires and motivates others. They are self-aware, highly collaborative, and create a culture of trust and psychological safety. They embrace and promote the Agile mindset and make growth and development a priority for both themselves and their teams, leveraging and promoting the 3 E’s of learning – Experience, Exposure, and Education. They take ownership of their work, as well as the work of their teams and our bank, and are focused on protecting our firm through effective risk management.

Responsibilities include:

• Building skills and capabilities of others, specifically in the area of content design and development
• Equipping others with skills, tools, and standard approaches to deliver excellence
• Maximizing value by effectively deploying resources appropriately to value-creation opportunities
• Evaluating, coaching and developing people by leveraging feedback from others
• Proactively identifying capabilities, strategic and business opportunities and developing solutions
• Identifying and removing impediments for capability members
• Learning and adopting industry-recognized capability standards and practices

Qualifications

Candidates should have proven experience in or significant knowledge of all or most of the following:

• People and Career Development
• Leadership
• Strategic, Critical, and Creative Thinking
• Agile Management
• Design and development approaches, tools, and philosophies
• Capability Enrichment and Process Improvement
• Operations Management
• Capacity Planning
• Performance Management
• Coaching and Feedback
• Problem-Solving
• Communication skills (written and oral)
• Risk Management

Requirements:

• Minimum 5 years of experience working in Learning and Development. Direct experience in the domain of design and development preferred (either directly or indirectly)
• Proven skills in influencing across multiple levels in the organization to drive successful outcomes
• Ability to think outside the box and challenge the way we do things to improve the experiences of our business partners and colleagues and deliver results more collaboratively, effectively and efficiently
• A team player. Someone who embraces and promotes collaboration opportunities and recognizes that the GCB Learning team can only be as good as its team members collectively

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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