Consumer And Small Business Banking Digital Delivery Leader (DM5)

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations.

Strategy, Digital, & Innovation (SDI)

Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams. The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience. The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and companywide efforts to drive transformation. The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.

The Role

We are seeking an Agile delivery leader: Consumer and Small Business Banking Digital Delivery Leader. Within Wells Fargo, this leader will deliver the Consumer and Small Business Banking digital transformation program for the organization. We are looking for passionate delivery leaders that can drive innovative transformations to streamline interactions between people and services, enhancing customer experience, reducing cost to serve, and more importantly be available for our customers at the touch of a button anywhere, anytime. This leader will be required to collaborate and influence senior business & technology leaders across the company to drive a unified strategy and delivery to provide consistent, seamless customer experiences.

The Consumer and Small Business Banking Digital Delivery Leader will be responsible for leading the delivery of projects focusing on improving digital experiences for our Consumer and Small Business customers. This leader will also be responsible for leading an existing team of Program and Delivery management resources. The Delivery Leader will be responsible for hiring new resources (as needed) and build relationship with the key Stakeholders in Consumer and Small Business Banking Line of Business, Legal, Risk, Compliance, Controls and Technology, in order to maintain and manage a healthy Portfolio.

Key responsibilities include the following:

• Provide delivery leadership and experience for digital initiatives in the Consumer and Small Business lines of business
• Collaborate with business & technology to develop right strategies, technology solutions, and enable delivery teams with right tools, processes, and routines to improve speed to market
• Cultivate innovation as part of teams’ DNA and energize teams through ideathons and hackathons
• Ensure agile mind-set is adopted and teams are empowered with data to drive right value-add customer outcomes
• Lead with a product mindset, vs. program and projects. We are actively moving to product based delivery.
• Create product roadmaps but also be able to transition and map from traditional business cases.
• Prepare budget submissions based upon reliable data
• Translate the organizational objectives into the annual resource plan for personnel (FTE, contractors and other leveraged resources) as well as financial
• Translate top down directives (e.g., cost optimization initiatives) into financial objectives and forecast
• Work with technology and other partners to align cross-organizational resource plans
• Measure and report performance against the expected benefits
• Pro-actively appraise and recommend business strategies based upon quantitative cost and benefit analysis
• Institute planned chargebacks on an ongoing basis and report recoveries
• Accomplish all of the above by creating repeatable processes, automation, metrics, tools and a culture of cadenced, proactive reporting with recommendations, call to action and follow through

A successful candidate will demonstrate the following:

• Leadership: In creating vision, structure, organization, processes and metrics that enable and accelerate transformation rather than inhibit it
• Influencing Skills: Ability to create and execute the vision by building support 360
• Strategic Thinking, Creativity and Implementation: Thinking strategically and creatively about business problems, breaks down problems and presents solutions while evaluating the pros and cons of each option. Identifies business opportunities by delivering thoughtful analysis with strong logical thinking. Thinks in innovative ways about problems and issues and develops/ implements creative solutions to business problems
• Change Mindset: A transformational leader with conviction, who is a change agent helping others to adopt and implement new strategies within a large, complex matrixed organization. Ability to drive change with own team and proven success influencing change with partners influencing change with partners

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks
  

• 
  10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
• 10+ years of leadership experience
• 6+ years of information technology experience
• 8+ years of management experience

• 10+ years of program management experience
• 8+ years of experience in leading large and complex teams
• 6+ years of Agile experience leading team of teams and release trains
• Operational support exposure; preferably in the Wells Fargo Commercial Banking line of business
• Experience in leading Digital Initiatives, focusing on Mobile Application
• Excellent relationship management skills with the ability to partner with executive sponsors to deliver the most complex projects, portfolios, and/or programs
• Adaptable and flexible with the ability to manage portfolios consisting of both Agile and Waterfall methodologies
• Advanced forecasting skills with the ability to create executive-level reporting on both resource plans and budget plans
• Excellent verbal, written, and interpersonal communication skills
• Financial services experience
• Ability to manage large complex cross-matrix organization that includes: multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security; and implementation of roadmaps for the Enterprise
• Ability to negotiate, influence, and collaborate to build successful relationships
• Experience leading effective collaboration across a team of project managers focusing on different functional areas for the same project
• Ability to present to multiple levels of leadership
• Agile SAFe certification or other advanced Agile certifications
• DevOps, Cloud Architectures and Automation experience
• Previous Wells Fargo Delivery experience would be beneficial