Concierge (Receptionist) PRN
- Full-Time
- Southlake, TX
- HRA Senior Living
- Posted 3 years ago – Accepting applications
Job Description
- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
- Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
- Offers refreshments to visitors and make them feel welcome and comfortable
- When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
- Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services
- Collects the residents’ mail and prepares it for distribution.
- Performs community mail duties such as receiving and sending packages
- Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
- Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area