Concierge (Receptionist) PRN

  • Full-Time
  • Southlake, TX
  • HRA Senior Living
  • Posted 3 years ago – Accepting applications
Job Description
  • Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
  • Ensures that all messages are relayed promptly to the intended person
  • Maintains current visitor log
  • Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
  • Ensures that the reception areas are clean, hospitable, and inviting.
  • Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
  • Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
  • Offers refreshments to visitors and make them feel welcome and comfortable
  • When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
  • Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services
  • Collects the residents’ mail and prepares it for distribution.
  • Performs community mail duties such as receiving and sending packages
  • Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
  • Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
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