Concierge (Overnight)

Inspired Living is looking for compassionate individuals who want to support our residents & who complement our hardworking and dedicated teams!

In-depth, hands-on training provided!

Summary/Objective

Responsible for leading the reception area and serving the needs of visitors and Associates by offering information and assistance in a friendly, efficient, and courteous manner.

Essential Functions

1. Greets all visitors entering Community in a courteous, warm, and professional manner

2. Provides drinks and other comfort amenities as deemed appropriate for visitors while waiting

3. Answers all incoming calls; routes them to the appropriate parties or provides assistance in directing the callers to the appropriate person/location

4. Provides administrative support to the Community leadership

5. Answers general questions regarding the Community to potential residents or inquiring parties

6. Provides informational brochures and packets as requested and ensures proper referrals are made to the sales team

7. Tours the Community to prospective residents and/or their families if the sales team or another Director is unavailable

8. Maintains and updates basic contact information and emergency contact information for residents

9. Receives, sorts, and delivers, all mail, packages, and newspapers for residents and the Community

10. Checks in visitors, vendors and 3rd party providers

11. Assists with transportation requests from residents

12. Maintains resident check-in logs

13. Maintains Community resident rosters and other Community information as requested. May also assist in updating birthday lists and complete card mailing

14. Monitors resident tracking systems, camera systems and call alerts; promptly notifies appropriate personnel of matters requiring attention

15. Participates in resident events and other functions hosted by the Community

16. Other duties assigned by management

Work Environment

Works in a well-lighted area that is ventilated and as physically, physiologically and psychologically innocuous as possible under the conditions which exist at any particular time. On occasion, there may be exposure to outdoor spaces, which will, by their nature, have variances in air quality, temperature, walking surfaces, lighting, and other physical aspects. Because the essential functions may require exposure to bodily functions and infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3**, environmental and safety conditions will fluctuate. To be qualified for the position of Concierge, an applicant/employee will need to possess the ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to one’s self or others.

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent body movements include lifting, moving, transferring, bending, stooping, squatting and reaching. Able to lift, push, pull and/or carry objects weighing up to 40 pounds, unassisted, with twisting and turning of the torso. Ability to sit, stand and walk for prolonged periods of time.

Certifications, Licenses, Education and Experience and other Special Requirements

High school diploma or general education degree (GED) preferred; and a minimum of one-year related experience and/or training; or equivalent combination of education and experience. S(he) should have the ability to use independent judgment decisions based on precedents and established guidelines. S(he) should have working efficiency with Microsoft Office applications, including Word, Excel and Outlook. S(he) should exhibit extraordinary organizational and time management skills, as well as strong communication skills (written and verbal) in order to effectively interact with personnel, visitors, and the general public with patience, tact, and a cheerful disposition.

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